How Can Organizations Build a Robust Framework for Responsible AI?

If 2023 was the year of AI discovery, 2024 is the year AI is being put to work. The latest McKinsey Global Survey on AI revealed that 65% of respondents—nearly double the number reported just ten months earlier—regularly use generative AI. Artificial intelligence offers potential improvements in various business areas, including increased efficiency through reduced manual tasks and enhanced data-driven decision-making. AI can also improve the customer experience by providing enhanced personalization and accessible services outside business hours.